Job Description

Come join our team!

Prince Georges County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

The Prince George's County Government Office of Homeland Security (OHS) is currently seeking qualified applicants to fill a permanent full time

Public Safety Communications Operations Division Manager ( Administrative Specialist I) position, grade G29, within its Public Safety Communications (PSC) Division .

About the Position:
This is a professional position with the Office of Homeland Security, Public Safety Communications Operations Division. The person in this position coordinates directly with the OHS/PSC Division Chief and OHS/PSC Deputy Director to ensure the accuracy, efficiency, and effectiveness of public safety emergency call processing and personnel are trained to State, industry and local standards. Prince Georges Countys 9-1-1 Specialists are the publics focal point of public safety response and carry responsibility for the safety of other first responders. This position is a critical component in the daily operation of the 9-1-1 Emergency Communications Center and the overall public safety continuum.

About the Agency

The Office of Homeland Security (OHS) was developed as a result of legislation passed in 2003. This new agency incorporated critical emergency response entities that were previously part of other agencies. Public Safety Communications (PSC), which included all County 9-1-1, emergency dispatch and radio system support, had been part of the Office of Information Technology and Communications (OITC). The Emergency Management Division (EM) was within the Fire/EMS Department. EM and PSC were combined under the leadership of the Deputy Chief Administrative Officer for Public Safety/Director of Homeland Security, forming the Office of Homeland Security. The legislation and resulting changes to the Charter, spelled out the separate and distinct missions assigned to EM and PSC.

The following are examples of tasks and responsibilities associated with this position.

Coordinate the OHS/PSC Operations Division to ensure efficient and exceptional emergency communications services for the residents of Prince Georges County while maintaining quality support to all interfacing public safety agencies.

Ensure more than 1.5 million requests for service are processed within agency requirements, state mandates, and industry standards.

Ensure more than 1.2 million emergency calls for service per year are dispatched within agency requirements, industry standards, and public safety agency guidelines.

Enforces policies and procedures, and ensures compliance with legislatively mandated 9-1-1 Specialist training, education, and certification programs.

Manage and oversee 9-1-1, Law Enforcement Dispatch, and Fire/EMS Dispatch and Training areas of OHS/PSC.

Serves as project manager for complex operational and high-level technical projects. Manage special projects as assigned by the Division Chief or Deputy Director.

Assist with the development and maintenance of comprehensive operational policies and procedures for OHS/PSC Operations Division.

Maintain liaison with other counties, states, and municipalities to coordinate related professional emergency communications services.

Prepare and distribute regularly scheduled reports from electronic data systems.

Ensure disciplinary investigations and actions are carried out in keeping with Personnel Law, the PCEA Collective Bargaining Agreement, and agency procedures.

Represent the Deputy Director and Prince Georges County by actively participating in meetings and attending events with various Civic, County, Municipal, State, Regional and Federal private organizations.

• Master's Degree from an accredited College or University in Business Administration, Public Administration, or a closely related field.
• Two (2) years of progressively responsible experience in governmental activities
• Two (2) years of management level work experience in alarge, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center. (A large emergency communications center receives and processes more than 700,000 calls per year.)
• Two (2) years of experience successfully overseeing and implementing complex 9-1-1 and dispatch projects and initiatives in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.
• Two (2) years of experience managing entry level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist personnel. in alarge, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.

• Must possess and maintain a valid driver's license at the time of application.

A large emergency communications center is defined as one that receives and processes more than 700,000 calls per year.
An equivalent combination of education, experience, and training which provide the required knowledge, skills, and abilities may be considered.
Please note there isno equivalency for the required management and supervisory experience.

Preferred Qualifications

• Nine (9) years of progressively responsible experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.

• Five (5) years of management-level work experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.

• Two (2) years of dispatcher experience with ability to answer and process 9-1-1 calls and dispatch both Law Enforcement and Fire/EMS personnel when needed.

• Five (5) years of experience serving in a leadership/chairperson role in state, regional, national or local committees that provide recommendations for adoption of 9-1-1, dispatch, and related technology policies and procedures.

• Possession of a valid Maryland automobile operator's license. Must possess and maintain a valid driver's license at the time of application.

• Possession of valid and current International Academy of Emergency Dispatch (IAED) Emergency Medical (EMD), Fire (EFD), and Police Dispatch (EPD) certifications and associated quality assurance (EMD-Q, EFD-Q, and EFD-Q) certifications or comparable Emergency Call Taking certifications for Medical, Fire and Police Dispatch. Applicants with comparable certifications will be required to obtain the IAED EMD, EFD & EPD certifications within 60 days of employment.

• Possession of valid and current Telecommunicator Officer (CTO) and Instructor I certifications (or equivalent).

• Industry recognized professional-Level accreditation such as Emergency Number Professional (ENP), Certified Public Safety Executive (CPE), Center Manager Certification Program (CMCP), or Registered Public-Safety Leader (RPL).

• Proficient skill level in modern office equipment, computers, and applications, including Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, as well as other software applications for data management, document preparations, and presentations.

• Proficiency in the combined use of IAED AQUA software, NICE Logging Recorder Systems, VESTA 9-1-1 system, and Motorola Premier One CAD system to perform quality assurance analysis and create and submit ad hoc reports.

• Project Management Certification combined with two (2) years of experience in the completion of large technical public safety and dispatch/9-1-1 related projects.

• All 9-1-1 Specialist training and certifications as required by the State of Maryland.

EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.

Job Location: 17321 Melford Boulevard, Bowie, Marylandand9-1-1/Dispatch Back-Up Center at 7915 Anchor Street, Landover, Maryland.
Due to the public safety function and confidential nature of the work content, this position offers limited opportunity for telework.

Conditions of Employment: Upon selection, the candidate must:

• Must possess and maintain a valid driver's license at the time of application.

• Must be able to work nights, weekends, or rotating shift work when required.

• Must have all required certifications listed within the job posting at the time of application.

• Must meet all training and performance standards and demonstrate proficiency as required by the agency.

• Must wear and use agency issued uniforms, headsets, protective apparel, and equipment in the performance of their assigned duties.

• Must successfully pass thorough preemployment checks which may include reference checks, background investigations, motor vehicle background check and drug screenings, where applicable.

• This is an essential public safety position. Essential employees are required to report during standard or non-standard hours as operations necessitate, or during emergencies, and are expected to report or remain at work when other County employees are granted Administrative Leave.

  Selection Process (may include):

  1. An evaluation and confirmation of training and experience and/or certifications

  2. One or more interviews

  3. Skills testing

  4. A pre-employment Security-Sensitive background investigation

  5. A pre-employment drug test and physical examination

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Job Tags

Permanent employment, Full time, Work experience placement, Work at office, Local area, Remote work, Shift work, Night shift, Rotating shift,

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