Job Description

Salary: $27.34 - $38.48 Hourly
Location : Surprise, AZ
Job Type: Full-Time Regular
Job Number: 26-00001
Department: POLICE
Opening Date: 08/27/2025
Closing Date: 9/30/2025 11:59 PM Arizona


This position supports a 24-hour per day, 7-day per week operation. Work schedule is variable which includes nights, weekends, holidays, and when the need arises.

Tentative Dates for Dispatcher process:
- Written Exam scheduled for Wednesday, October 8, 2025 at 6:00 pm; and Saturday, October 11, 2025 at 9:00 am
- CritiCall Exam will take place the week of October 13 - 18, 2025
- Interviews conducted Tuesday, October 28, 2025 or Wednesday, October 29, 2025
*Eligible Candidates will receive detailed instructions via email once applications are screened for minimum qualifications and dates are finalized*

SUMMARY
Incumbents answer emergency and non-emergency telephones, prioritize the calls, and dispatch emergency personnel to crime scenes and calls for service. Incumbents also enter and maintain warrants, property files, and citations.


EDUCATION and/or EXPERIENCE:
High School Diploma or G.E.D., and one year customer service experience and one year keyboarding experience. Additional education cannot be substituted for experience.


CERTIFICATIONS, LICENSES, REGISTRATIONS
Must be able to attain and maintain Arizona Criminal Justice Information System (ACJIS) Terminal Operator Certification (TOC), Level A. There is no cost for this certification, and training is provided by the Police Department.
SELECTION PROCESS
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview, an assessment exercise, and exam.


Successful candidates will receive a post-offer, pre-employment background screening to include:

• Fingerprinting
• Criminal Background screening
• Polygraph Examination
• Psychological Exam
• Drug Screen
• E-Verify
• 39 month Motor Vehicle Department Records Check

To view the full job description, including work environment and physical demands, clickHERE
The City of Surprise is an EEO/ADA reasonable accommodation employer.
The City of Surprise offers a broad range of inclusive employee benefits to help employees in their work and personal lives. We are committed to a total rewards strategy that provides our employees with competitive compensation, generous benefits, and an environment that supports a healthy work/life balance for our diverse workforce. Our comprehensive benefits package includes health coverage, retirement, and a variety of work/life programs, including generous paid time off and twelve holidays. For additional benefit information, please
01


I understand all criminal convictions (felonies and/or misdemeanors including DUIs) that occurred as an adult (age 18 or older) must be disclosed when answering Question 7 and disclosed in full detail in Question 8 in the Agency-Wide Questions section of this application. I also understand my failure to disclose a conviction as outlined in Question 8 may be grounds for elimination of further consideration and/or a job offer to be rescinded.

• I acknowledge the above statement.

02


Are you legally authorized to work in the United States?

• Yes
• No

03


Are you currently employed by the City of Surprise?

• Yes
• No

04


Select the option that applies to your highest level of education completed:

• Master's Degree, or higher
• Bachelor's Degree
• Associate's Degree
• High School diploma or G.E.D. awarded
• None of the above

05


How many years of customer service experience do you possess?

• 3 years or more
• 2 years to less than 3 years
• 1 year to less than 2 years
• Less than 1 year
• None of the above

06


How many years of keyboarding experience do you possess?

• 3 years or more
• 2 years to less than 3 years
• 1 year to less than 2 years
• Less than 1 year
• None of the above

07


I understand an Arizona Criminal Justice Information System (ACJIS) Terminal Operator Certification, Level A must be attained and maintained for this position. There is no cost for this certification, and training will be provided by the Police Department.

• I acknowledge the above statement

08


With this position supporting a 24-hour per day, 7-day week operation, are you able to work nights, weekends, and/or holidays?

• Yes
• No

Required Question

Job Tags

Hourly pay, Full time, Night shift, Saturday,

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