Job Description

("For Internal applicants, the Internal posting period for this position is 07/30/2025 through 08/06/2025.”)

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Responsible for cleaning all guest rooms and areas (including but not limited to: porches, vestibules, great rooms, living areas, etc) while maintaining all items in good repair at The Hotel Hershey and The Villas at the Hotel Hershey.

• Cleaning assigned rooms/areas, replenishing linens and supplies.

• Reporting any damaged or missing items; reporting and turning in all lost/found items

• Calling to have light bulbs replaced.

• Stocking linen cart for the next work shift.

• Maintaining upkeep of linen closets.

• Reporting unsafe conditions or acts to a direct supervisor; making up cots and cribs.

• Returning room service items to proper location; assisting with the training of new Guest Room Attendants.

• Performing other duties as may be assigned. 

  Qualifications:

• Must be at least 18 years of age or older.

• This position requires successful completion and passing of the post-offer employment physical exam.

Knowledge, Skills, and Abilities:

• Professional guest service attitude, well-groomed, professional appearance, and self-confidence.

• Self-motivated and capable of working alone.

• Ability to clean 14 or more credits within a specified period of time.

• Ability to understand and communicate instructions, both written and verbal.

• Ability to operate standard cleaning equipment such as a vacuum cleaner.

• Must have the visual ability to meet our very high cleaning standards.

Job Demands:

• Normal working hours are 8AM-4:30PM, 8:30AM-5PM or 9AM-5:30PM; Monday thru Sunday; working weekends and holidays are required.

• Proper footwear to be provided by employee.

• Considerable walking and pushing/ pulling of linen carts is required.

• Ability to safely use chemicals in and around the workplace meeting OSHA standards.

• Ability to lift up to 50 lbs.

• Standing, walking, bending, kneeling, handling, stooping, reaching, lifting and repetitive motions.

• While performing the duties of this job, the employee is required to

• Constantly (67 – 100% of time): Stand, Walk, Reach forward, and Balance 

• Frequently (34 – 66% of time): Lift (0-20 lbs), Push (0-10 lbs), Pull (0-10 lbs), Stoop, Kneel, Crouch, Handle Objects, Grasp and Operate controls 

• Occasionally (1 – 33%): Lift (21 – 50 lbs), Carry (11 – 50 lbs), Push (11 – 20 lbs), Pull (11 – 20 lbs), Climb Stairs, Reach Overhead, and Crawl

• This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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