Job Description

Join to apply for the EMDI Account Manager role at American College of Emergency Physicians

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Join to apply for the EMDI Account Manager role at American College of Emergency Physicians

Job Description

The

Job Description

The American College of Emergency Physicians (ACEP) is the national medical society representing emergency medicine. Through continuing education, research, public education, and advocacy, ACEP advances emergency care on behalf of its 41,000 emergency physician members, and the more than 150 million Americans they treat on an annual basis.

Located in Irving, Texas, we offer paid insurance plans (medical, dental, and vision), retirement, flextime, and more. This role is currently based in Irving, TX and is not open to remote applicants ; however, employees will work a hybrid schedule of in-office work and working from home, with hybrid schedule approval based on department/management needs.

The Emergency Medical Data Institute (EMDI) Account Manager is responsible for managing accounts for between 30 60 customers (depending on complexity/size of accounts) through proactive risk management, problem-solving, and assisting customers in all steps of the account process. This includes but is not limited to onboarding (from customer application to contract completion), end-to-end implementation and customer support, resolving inquiries, data entry, project management, conducting information sessions, escalating customer issues as required, and improving operating processes in collaboration with other EMDI staff.

We are looking for a candidate with experience in healthcare software implementation, project management, data analysis, and clinical data systems.

Our ideal candidate has

• At a minimum, a bachelors degree - preferred masters in health services, statistics, biostatistics, epidemiology, public health, health policy, or a related field. Relevant experience in progressive account management roles may be considered in lieu of a masters degree.
• Minimum 5 years experience in healthcare software implementation, clinical data systems, and project status reporting.
• Proficiency with computers and Microsoft Office suite.
• Ability to travel as required.

Other desired qualifications include both written and oral communication skills, experience handling customer concerns and determining when escalation is necessary, ability to prioritize tasks, strong interpersonal skills, and attention to detail.

Please visit ACEPs career page for a full job description.

We are an E-Verify and equal opportunity employer who prizes diversity and inclusion. We offer a tobacco-free environment.

Designated 'Best Place for Working Parents' for 2025!

Company Description

The American College of Emergency Physicians (ACEP) is the national medical society representing emergency physicians. Through continuing education, research, public education, and advocacy, ACEP advances emergency care on behalf of its 41,000 emergency physician members, and the more than 150 million Americans they treat on an annual basis.

We are an E-Verify and equal opportunity employer who prizes diversity and inclusion. We offer a tobacco-free environment.

Designated 'Best Place for Working Parents' for four years in a row!

The American College of Emergency Physicians (ACEP) is the national medical society representing emergency physicians. Through continuing education, research, public education, and advocacy, ACEP advances emergency care on behalf of its 41,000 emergency physician members, and the more than 150 million Americans they treat on an annual basis. We are an E-Verify and equal opportunity employer who prizes diversity and inclusion. We offer a tobacco-free environment. Designated 'Best Place for Working Parents' for four years in a row!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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Job Tags

Full time, Contract work, Work at office,

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